​FAQs
​
Can I order directly from you?
We work with a limited number of dedicated drum shops who stock our drums, and who can help you with a custom order. Please check the Dealers page to find a dealer who can help you with your purchase. However, because the retail world has changed so dramatically over the past few years, and we've received so many direct requests from drummers unable to find what they were looking for, we now accept direct orders. You can contact us at:
or call 816-832-8393 for help
​
I live outside of the United States, how can I purchase C&C Drums?
There is a great group of international dealers and distributors supporting our company and stocking our drums. You can find international dealers on the Dealer page, and there is also a link to C&C Europe and C&C Australia at the bottom of each page on this web site.
​
Can I customize one of your retail lines?
In short, yes, you can, but the drums become more expensive and turnaround times are lengthened. We have taken our most popular orders from the past and our personal favorite looks, sounds, and features and compiled them to create our retail drum lines. This helps us keep costs down by being able to stock the items that we frequently use and we can expedite production time, as well.
​
Do you produce and use your own drum shells?
We have been manufacturing our own drum shells in our factory since the summer of 2010. We are proud of the shells we manufacture. They are the key to the unique tone of our drums and what sets us apart from every other company.
​
Where can I purchase replacement parts and drum heads?
Please email us at info@candccustomdrums.com for replacement parts or logo heads. We try to keep many of the most commonly requested parts in stock, however, sometimes we get caught short handed. We will always do our very best to see that your needs are addressed as quickly as possible. You can purchase logo T-shirts, merchandise and other items directly from us at our online merchandise store, found here on our website.
​
Can I purchase your shells to build my own drums?
While it is true that we once sold our shells to the public, we are not currently offering this service. If you keep a close eye on our online store, you might see a one-off shell pop up every now and again.
​
Am I able to visit your factory for a tour?
Due to safety restrictions, we are not able to open our factory to the public at this time.
​
How do you recommend cleaning and caring for my C&C drums?
We like to use a soft towel to remove dust and dirt, and a light mist of water as needed. Your drums should be kept in a climate controlled space, free from extreme temperature and humidity fluctuations, and away from direct sunlight. Dramatic changes in climate or exposure to moisture can cause warped drum shells and separation of the shell plies, as well as, the formation of rust on metal parts.